Thursday, June 28, 2007


I bought an Orange phone, then it got a crack in the screen and I had to go to war with the evil corporate machine to get it fixed. I fought valiantly and heroically to try and get them accept the blame, but without a receipt they wouldn't touch it.

Then I threatened them with Trading Standards and they relented, promising to have a look at it if I sent it back to their evil lair, victory was in my grasp.

And, then, well, I kind of forgot to send it to them. You see, I'm a bit lazy and really not the kind of person who holds a grudge for very long. For all the fire in my belly during a fight, it only takes a cup of tea and a biscuit to remove my steel.

Days, weeks and months slipped by and my position became untenable. I was given a repair number in February, but you can't send the handset in June with any credibility. I kind of gave up on the idea.

THEN, on Tuesday Emma was clearing out some paperwork and came across the receipt for the phone which was the crucible of the struggle between me and the beast. The one single reason that Orange shops wouldn't touch it.

The battle was back on. I could approach them again, exploit the weakness which was once my biggest foe - the fact that Orange shops and Orange online aren't linked. I could go to the shop, get it fixed and Orange online, with their February repair number, would never know. I resisted the temptation of preening myself whilst strutting topless up the High Street in celebration.

Then, on Wednesday, less than twenty-four hours later I remembered that my work phone was carrying my work Sim Card. I replaced my Orange Sim with it when I was in Poland so that work could pay for my calls home. I went to switch it back and went to my wallet where... the Orange Sim card was gone. And they're very small. And it could be anywhere between here and Cracow. And, well, bollocks.

So, the handset is broken through no fault of my own, and is probably worth about 10% of the total value of the phone and the Sim card, 90% of the value of the phone, is lost through totally my own fault. Except, of course, if my phone wasn't broken I wouldn't be switching Sim cards back and forth in the same handset. It appears that I am being buggered by the corporate beast and it is my own fault whilst not being my own fault at the same time, it's like being buggered twice through my own choice... which I realise for some would represent a party.

Bad week for technology in the house of Ruffles.


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