Saturday, July 29, 2006

The loonies at work

Work is full of charlatans. They're pretty easy to spot. Charlatan salesmen always use too many words in their sentences. This is to prevent you from butting in and telling them to go away. When you pick up the phone and hear "How are you on this very fine day today?" you know you've got someone who is either crap at selling, or selling crap.

Then there are people who have jobs which have made up words to validate their existence. Made up words distances the user from those who might question their purpose. This week I was working with a knowledge management specialist who continuously patronised me when I offered some possible alternative approaches to get her failing project back on track. The problem was that I knew nothing about knowledge management, apparently. She pulled out a 'brilliant book on the subject I should read' (for this read: I've read it, well I've bought it, please don't read it you might find me out). As I always do in situations like this, I opened the book and read the contents to show polite interest. The opening chapter was titled The massification of knowledge.

Then there are problem orientated people. These are people unable to offer any solutions, but are good at offering problems. One senior manager I work with complains about our culture and communications (always a good one for senior managers to complain about). In recent time he's successfully identified that we have an email culture (which is too impersonal), a meeting culture (too unproductive), a water cooler culture (too gossipy), a bottom up culture (not strategic enough) and a top down culture (no engagement or buy-in). Next week we will be communicating only in semaphore.


Newer Post Older Post Home

Blogger Template by Blogcrowds